Your mission
Step into the critical role of IT Support Specialist at Dixa! This role is ideal for an experienced IT professional passionate about building and maintaining a robust, secure, and scalable internal IT environment. You will play a crucial role in ensuring that our systems, processes, and infrastructure support Dixa’s growth and operational excellence.
As part of the Data & Operations team, you will take full ownership of our internal IT setup while collaborating with various stakeholders across the business. Over time, you will also lean into our evolving AI and business intelligence (BI) agenda, taking on increasing responsibility for enabling smarter ways of working through data, automation, and AI-driven solutions.
What you will be doing
IT Operations
Own and manage Dixa’s internal IT infrastructure, including networks, cloud services, devices, and SaaS tools.
Ensure data security, compliance, and best practices are upheld across systems and processes.
Lead IT support across the company, providing timely user support to Dixaterians in Copenhagen and remotely by handling day-to-day troubleshooting, event support (such as town halls), and strategic improvements.
Oversee IT onboarding and offboarding processes, ensuring seamless transitions for new and departing employees, including both systems and device management
Manage vendor relationships, contracts, and system integrations, ensuring our IT stack supports business needs.
Continuously optimize our IT environment for performance, reliability, and scalability.
AI & BI Ownership (Growth Area)
Build knowledge and take ownership of Dixa’s internal AI agenda, identifying and supporting projects that drive operational efficiency and smarter ways of working.
Collaborate with stakeholders to understand business needs and prioritize AI use cases.
Support the development and maintenance of our BI infrastructure, ensuring reliable data flows and actionable insights.
Help design and optimize data processes to enable automation and advanced analytics across teams.
Your profile
The ideal candidate should have:
3+ years of experience in IT management, preferably in a SaaS or high-growth business environment.
Proven track record managing internal IT operations, including security, infrastructure, and support.
Experience with SaaS environments, cloud tools, and MDM solutions.
Strong problem-solving skills and a hands-on, pragmatic approach to operational excellence.
Excellent communication skills with the ability to translate technical challenges into business-friendly solutions.
A genuine curiosity and motivation to grow into the fields of AI and data, whether through prior experience or future learning.
What's in it for you
Dixa is pioneering Value Experience (VX) Customer Service, and we bring the same spirit of innovation and collaboration into our workplace. We offer:
Competitive salary and 5% pension on top.
25 days' paid annual leave + 5 Dixa Wellbeing days for recharging.
Equity grant scheme – share in our success.
Health care insurance to support your well-being.
Generous paid parental leave to support work-life balance.
Delicious subsidized lunch to fuel your day.
About us
Dixa is a Value Experience (VX) Customer Service Platform that combines cutting-edge AI with a human touch, empowering companies to deliver effortless, personalized experiences that drive customer loyalty. Trusted by leading consumer brands of the world, Dixa supports over 30 million conversations annually.
Founded by four friends determined to make a difference in customer service, we're now a fast-scaling company with backing from some of the most reputable investors globally.
Our commitment is to excel, and we’re building a culture where teamwork and results matter, and everyone is empowered to take ownership, drive growth, and contribute meaningfully. We believe in fostering a work environment that challenges you to grow and gives you the tools to succeed.
We value flexibility but equally believe in the collaboration and innovation sparked by working together in person. That’s why we’ve adopted a flexible work model, requiring a minimum of three days per week in the office to strengthen team connections, foster collaboration, and encourage knowledge sharing.
Our recruitment process - what to expect?
We take the time to carefully review your application, and here’s an overview of what our recruitment process typically involves, though it may vary depending on the role:
Initial video/phone chat: An introductory conversation with the hiring manager to get to know each other better. If there’s mutual interest and alignment, we’ll proceed to step 2.
Talent Assessment: A quick test to gain insights into your unique talents and strengths
First interview: A deeper dive into the role, your skills, and experiences, usually with the hiring manager and a team member
Case Study if relevant: An opportunity for you to demonstrate how you’d tackle a challenge relevant to the role
Second interview: A follow-up discussion to review your case study, and address any remaining questions
Offer: If everything aligns, we’ll extend an offer and look forward to welcoming you to Dixa
We hope we’ve sparked your interest in Dixa, and we look forward to receiving your application!
